Privacy policy.

What we collect

Screening answers, contact details, appointment information and payment confirmation. Clinical notes from your consultation are held by the treating clinician as part of your health record.

How it is used

To match you with a clinician licensed in your state, to schedule and deliver your consultation, to issue your letter, and to respond to housing-provider verification requests you ask us to handle.

What we never do

We do not sell, rent or trade your personal or health information, and we do not share your diagnosis with a housing provider. Verification confirms only the letter's authenticity and the clinician's license.

Security and retention

Intake and scheduling run on HIPAA-compliant infrastructure with encryption in transit and at rest. Records are retained for the period required by the treating clinician's state licensing rules.

Website analytics

This website uses Google Analytics to count visits and see which pages people read. Google sets cookies in your browser and receives the pages you view, how you arrived, and your browser, device and approximate location. It does not receive your screening answers, which you give on our secure intake site. On this website, Google's advertising features (Google signals and ad personalization) are switched off. Read how Google uses information from sites that use its services. To opt out, block cookies in your browser or install the Google Analytics opt-out add-on.

Your choices

You may request a copy of your information, ask for corrections, or ask us to delete records we are not legally required to retain. Email hello@petsupportletter.com to make a request.

Who we are

Pet Support Letter is owned and operated by Verimedix LLC, 1743 Fairgrove Church Rd SE, Conover, NC 28613. Questions, records requests and refund requests: hello@petsupportletter.com or +1 470-887-9106.

Last updated October 2026. This page is a plain-language summary and not legal advice.